Refund policy

Return Conditions:

 • If you wish to return an item, please contact us first at Contact Us – Velory before sending anything back.

 • Returns sent without prior contact will not be accepted or refunded.

 • Our return facility address is different from our sender address. Please do not return to the shipping label address.

Non-Returnable Items:

 • Personalized items (e.g., engraved bracelets) cannot be returned or refunded.

 • Items purchased on sale or at a discounted price are final sale and non-refundable.

Return Eligibility:

 • Full-priced, non-personalized items may be returned within 14 days of delivery, provided they are unused and in original condition.

 • Return shipping costs are the responsibility of the customer unless the item is faulty.